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For supply chain, logistics and fleet leaders

Fix freight exceptions before customers feel them

Ask out loud about a late container, a SKU about to stock out, the open loads on the board or a supplier that keeps missing dates. Tiersel reads your TMS, WMS, ERP and carrier data, shows every step it took, and waits for your approval before anything is booked, moved or sent.

Live demo on synthetic data · Built on Jev by TypeSafe AI

Preview

An animated example types requests as if they were spoken and shows the card Tiersel builds for each one.

For the VP Supply Chain, Director of Logistics or COO at a shipper, distributor, 3PL or carrier

Your planners spend the day stitching screens together.

A container slips at the port and someone has to find out which POs are on it, which stores and customers are short, and what an expedite would cost. A SKU runs low at one DC while another DC has plenty. Dispatchers juggle hours of service, equipment and empty miles by hand. Supplier problems show up in receiving before anyone looks at the scorecard. The data for every one of these decisions exists. It sits in five systems, and pulling it together takes longer than making the call.

$1.73Tlost each year across global retail to out-of-stocks and overstocks, about 6.5% of global retail sales.IHL Group, Retail Inventory Crisis Persists Despite $172 Billion in Improvements, 202538%more global supply chain disruptions in 2024 than the year before, across 22,522 alerts from one risk-monitoring service.Resilinc, EventWatch annual disruption data, 202516.7%of truck miles ran empty in 2024, the average deadhead share reported by fleets.American Transportation Research Institute, An Analysis of the Operational Costs of Trucking, 2025$2.336average cost per mile to operate a truck in 2025, the highest in the report's history.American Transportation Research Institute, An Analysis of the Operational Costs of Trucking, 2026

4 agent workflows

Built for the work your team already does.

Each workflow starts from a sentence. The agent calls your systems, shows its evidence, and waits for a person before anything consequential happens. Every card below is the real, working interface.

Workflow 01 · Logistics manager or supply planner

Shipment exception recovery

Shipment exceptionSupply chain

  1. 01 · Trigger

    A shipment slips

    A carrier event, a customs hold or a revised ETA flags a container or truckload as late, or a planner asks about it.

  2. 02 · Tool call

    Track and price

    Reads the latest carrier and terminal events, then the POs, SKUs and customer orders tied to the shipment in the ERP and OMS.

  3. 03 · Tool call

    Quote the options

    Prices recovery options such as air freight for the fast movers, a reroute through another port, or a split shipment.

  4. 04 · Reasoning

    Compare cost and days saved

    Ranks each option by days recovered, cost and the share of units it covers, and checks it against the expedite policy.

  5. 05 · Human approval

    Planner approves

    The planner picks an option and decides whether affected customers get the revised date. Nothing is booked or sent before that.

    Nothing happens until a person approves

  6. 06 · Outcome

    Customers hear first

    The booking is made, affected customers get a new date, and the decision is logged against the shipment.

What changes

A late shipment goes from an alert to a priced, approved recovery plan with customers told, in one conversation.

Visibility platformTMSERPOrder management

Workflow 02 · Inventory planner or DC operations lead

Stockout risk and rebalancing

Stockout riskSupply chain

  1. 01 · Trigger

    Morning risk check

    A planner asks which SKUs are at risk, across the network or at one distribution center.

  2. 02 · Tool call

    Read stock and inbound

    Pulls on-hand from the WMS, open POs and ASN dates from the ERP, and the demand forecast for the next 14 days.

  3. 03 · Reasoning

    Find the gaps

    Compares days of cover with when inbound lands and with supplier lead time, and sizes the lost sales for each SKU.

  4. 04 · Tool call

    Find the fix

    Looks for DCs with stock above safety stock and the transit time between them, or an expedited PO when no DC can spare units.

  5. 05 · Human approval

    Planner picks the fixes

    The planner ticks the transfers and POs to create. Donor DCs stay above safety stock.

    Nothing happens until a person approves

  6. 06 · Outcome

    Shelves stay full

    Transfers go to the WMS and POs to purchasing as drafts, each tied to the forecast that justified it.

What changes

At-risk SKUs are caught while there is still time to move stock, with the fix and its sales impact on one screen.

WMSERPDemand planningTMS

Workflow 03 · Dispatcher or fleet manager

Load dispatch

Load dispatchSupply chain

  1. 01 · Trigger

    Loads on the board

    A dispatcher asks to cover the open loads in a region for the next day.

  2. 02 · Tool call

    Read loads and drivers

    Pulls open loads from the TMS, hours of service from the ELD, live truck positions and trailer types.

  3. 03 · Reasoning

    Build the pairs

    Matches equipment, checks each driver has hours for the trip plus deadhead, and minimizes empty miles across the plan.

  4. 04 · Human approval

    Dispatcher approves

    The dispatcher reviews each pair, drops any they disagree with, and approves the rest.

    Nothing happens until a person approves

  5. 05 · Outcome

    Tenders go out

    Drivers get the loads in their ELD app, and uncovered loads stay on the board for a broker carrier.

What changes

The board is covered with fewer empty miles, and the dispatcher reviews a plan instead of building it pair by pair.

TMSELD and telematicsLoad board

Workflow 04 · Procurement or supplier quality manager

Supplier scorecard and corrective action

Supplier scorecardSupply chain

  1. 01 · Trigger

    A supplier question

    A buyer asks how a supplier is performing, often after a late receipt or a quality reject.

  2. 02 · Tool call

    Score the history

    Reads 12 months of receipts for OTIF and lead time, and nonconformance reports for defect rate in PPM.

  3. 03 · Tool call

    Check risk and alternates

    Pulls open POs, financial and site risk signals, and qualified alternates from the approved vendor list.

  4. 04 · Reasoning

    Grade and compare

    Grades the supplier against OTIF and quality targets and compares it with the alternates on OTIF, lead time, defects and price.

  5. 05 · Human approval

    Buyer approves the request

    A corrective action request, and an optional RFQ to an alternate, wait for the buyer to approve.

    Nothing happens until a person approves

  6. 06 · Outcome

    Problems get a paper trail

    The supplier receives the request with a response date, and the scorecard and decision are logged to the supplier record.

What changes

Supplier reviews start from a scorecard with evidence, and corrective actions go out while there is still time to protect open POs.

ERPQuality managementSupplier risk dataProcurement

How it plugs in

An agent on your systems, one component per workflow.

Requests come in by voice, text or system event. The router picks the workflow, the agent calls your systems, and the answer lands as a live card where your team works. Nothing is written back until a person approves it.

In

VoicePush to talk, any browser
Typed requestSame intent, same card
System eventWebhook, queue or schedule

Tiersel

Intent routerPicks 1 of 4 workflows as you speak
Shipment exception recoveryLogistics manager or supply planner
Stockout risk and rebalancingInventory planner or DC operations lead
Load dispatchDispatcher or fleet manager
Supplier scorecard and corrective actionProcurement or supplier quality manager

Your systems

Transportation managementOracle Transportation Management, Blue Yonder TMS
Warehouse managementManhattan Active WM, SAP EWM
ERP and purchasingSAP S/4HANA, Oracle NetSuite
Shipment visibilityproject44, FourKites
ELD and telematicsSamsara, Motive

Out

Live cardIn your app, sidebar or kiosk
Human approvalPlanner approves
Write-back + auditEvery call and decision logged

Workflow blueprint · Logistics manager or supply planner

Shipment exception recovery

Starts when
A shipment slips. A carrier event, a customs hold or a revised ETA flags a container or truckload as late, or a planner asks about it.
Reads
Track and price. Reads the latest carrier and terminal events, then the POs, SKUs and customer orders tied to the shipment in the ERP and OMS.
Quote the options. Prices recovery options such as air freight for the fast movers, a reroute through another port, or a split shipment.
Decides
Compare cost and days saved. Ranks each option by days recovered, cost and the share of units it covers, and checks it against the expedite policy.
Waits for
Planner approves. The planner picks an option and decides whether affected customers get the revised date. Nothing is booked or sent before that.
Writes back
Customers hear first. The booking is made, affected customers get a new date, and the decision is logged against the shipment.
Visibility platformTMSERPOrder management

This workflow is one component

export const shipment = defineSkill({
  id: "shipment", category: "supply",
  // when this workflow, and not a neighbour, is meant
  criterion: "A business asks about a delayed or held freight shipment, container, vessel or inbound purchase order: where it is, why it is late, what it affects and how to recover. Not a personal package or parcel, and not assigning truck drivers to loads.",
  examples: ["what's happening with the delayed container from shenzhen", "show me the shipment exception on po 4471"],
  match: (text) => score, // intent score, runs on every word
  parse: (text, ctx) => record, // entities + tool calls into your systems
  reply: (record) => "…",
  Card: ShipmentExceptionCard, // the live UI, with its approval step
});

The id, criterion, examples and reply are read live from the skill that renders the card above. Adding a workflow for your team means adding one of these: its intent, the calls it makes, what it says, and the interface your people approve in.

Fits your stack, answers to your people

Reads your systems. Acts only with approval.

What the agent connects to

Transportation management

Oracle Transportation ManagementBlue Yonder TMSMercuryGate

Warehouse management

Manhattan Active WMSAP EWMBlue Yonder WMS

ERP and purchasing

SAP S/4HANAOracle NetSuiteMicrosoft Dynamics 365

Shipment visibility

project44FourKites

ELD and telematics

SamsaraMotive

Procurement and supplier quality

SAP AribaCoupa

Product names are examples of systems in this category. Each deployment is connected to your systems through their APIs as part of the build.

Approval before anything moves

Booking freight, creating a transfer or PO, dispatching a load and sending a supplier request all wait for a person to approve. The agent prepares the action and stops.

Every step is logged

Each card shows the systems the agent read, what it found and how long it took. Approvals and rejections record who decided and when.

Least-privilege access in your environment

When deployed, the agent runs in your environment with scoped service accounts. It reads what each workflow needs and writes only the actions a person approves.

Synthetic data in this demo

Every company, driver, supplier, shipment and number on this page is invented.

The cost of doing it by hand

Put your own numbers in.

Move the sliders to match your operation. Nothing is sent anywhere unless you choose to email it.

Each year

960

staff hours back, about 0.5 full-time people

$50,880

of staff time, at your hourly cost

Email me a pilot plan for these numbers

Assumes the agent takes over the data gathering and the first draft of the decision, not the decision itself. The $53 default starts from the BLS May 2025 median wage for logisticians ($39.58 an hour) and adds roughly a third for benefits and overhead. Change any number to match your team.

Hours = exceptions and planning decisions a month × 12 × minutes each × share, ÷ 60. A full-time person is 2,080 hours a year. Default hourly cost from U.S. Bureau of Labor Statistics, Occupational Outlook Handbook: Logisticians, 2025.

Questions buyers ask

Straight answers.

  • When deployed, the agent runs in your environment and reads your TMS, WMS and ERP through scoped service accounts. Your data stays there. This demo uses only synthetic data.

  • No. Bookings, transfers, purchase orders, load tenders and supplier requests all wait for a person to approve. Every approval and rejection is logged.

  • They are only as good as the carrier events, inventory records and forecast behind them. Each card shows its sources and a confidence read so a planner can check before acting. A pilot compares the agent's calls with what actually happened over past weeks.

  • No. It reads from and writes to the systems you already run. It removes the work of pulling data from several of them before each decision.

  • Pick one workflow, usually shipment exceptions or stockout risk, connect read-only access to the systems it needs, and run it next to your current process for a few weeks before turning on any write actions.

  • The demo on this page is free and needs no signup. For a pilot on your own data, book a call and we will scope it with you.

See it on your own workflow.

Watch the supply chain workflows run end to end, or speak to the agent yourself. Then tell us which one to build on your data.

Scope a pilot with hello@sasid.ai
  1. 01

    Pick one workflow

    A short call to choose the workflow that costs you the most time, and who approves its actions.

  2. 02

    See it on your data

    We build that workflow against your sample or de-identified data so your team judges the real thing.

  3. 03

    Run it with people in charge

    Your staff use it on live work. The agent drafts and prepares; a person approves every consequential step.

  4. 04

    Decide from results

    You keep what measurably saves time and drop what does not.

Other operations

The same agent, other teams.